Can I cancel my vivaBALANCE subscription?

A consumer may cancel at any time after completing one Precision Nutrition Plan by providing 7 days notice via email to customer.service@vivalab.health 

Please note, a vivaBALANCE Precision Nutrition Plan includes: 

• 1x initial vivaBALANCE test with results and recommendations 
• 1x Premium Nutrition Plan
• 6x Premium vivaBALANCE supplements pack, including a 30 day pack of Digestion focused probiotics to complement the Fresh Start program that starts upon completing sample collection 
• 1x follow up vivaBALANCE test with results and recommendations.  This semi-annual test provides you feedback on your progress: what you have been doing well, whether wellness has become a habit and what could you do to continue to improve your health. 
• The plan takes 9 cycles. 

You should begin to see the benefits of the vivaBALANCE program when you begin the Fresh Start program as soon as you confirm completing sample collection.  At 4 weeks after receipt of the samples at the vivaLAB testing facilities, you should receive the results from the testing program and your Precision Nutrition Plan.  At 6 months, another test will arrive where you can retest and see how you have been performing and if your program needs any adjustment.

After receiving your second test results, if you are not happy, you may not be feeling the benefit of the program or for any reason thereafter, whilst we would be sad to see you go, you can cancel your subscription with no further subscription payments.  

Of course, should you want to re-subscribe at any point, you will always be welcomed back, and if within 6 months of the last set testing results, you will receive the supplements reflecting the last program.  If it is longer than 6 months, then you will receive another collection kit.